MIL takes your privacy seriously. We appreciate that when you choose to provide us with personal information about yourself during the course of making a purchase that you trust us to use this information either to supply your order, or to help us provide you with better service in the event you order from us in the future. For these reasons we have put a policy in place to protect your personal information. Below is a brief summary of these policies.
The information which we gather
To process your order MIL needs your name, address, phone number and email address if available. We give you the opportunity to elect not to receive future contact from us although if you want to be kept informed of new models you can tick the newsletter box.
How we safeguard your privacy
Whenever you provide personal information (for example, a credit or debit card number to make a purchase), we take all reasonable steps to ensure this remains confidential.
We never release any of your personal information to other companies or individuals without your permission with the exception of course of providing your name and address to the Courier Company or Post Office who are delivering your order.
MIL sometimes provide links to third party sites which you might find interesting. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the MIL Website. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.
Any data which MIL needs to store for after sale applications such as warranties is stored securely at the office through which you ordered. Regardless of location all MIL offices apply the same rigid standards and all client records are kept on secure encrypted databases.
MIL accept online payments via Credit and Debit cards or PayPal. We can also accept your payment over the phone if preferred. If orders are placed on the website you can choose your preferred payment currency from a list of major currencies.
Please note that we can only deliver to the cardholders address for orders placed on the website, over the phone or by fax.
We generally endeavour to deliver from the location closest to where the buyer is located but if one office is out of stock of an item we will normally ship from another location to avoid excessive delay.
Receipts for online transactions are generated via our card processing system and you should receive this by email. Phone or Faxed orders will have the credit card receipt included with the invoice.
PayPal is a fast, secure and easy payment route. If you don't have a PayPal account we recommend signing up. See www.paypal.com We accept the following currencies for PayPal orders.
- Canadian Dollar
- Pound Sterling
- U.S. Dollar
- Australian Dollar
- New Zealand Dollar
- Swiss Franc
- Hong Kong Dollar
- Singapore Dollar
- Swedish Krona
- Danish Krone
- Polish Zloty
- Norwegian Krone
- Hungarian Forint
We offer delivery worldwide by Registered Mail for small items and generally use FedEx or UPS for larger items at favourable rates. Registered mail is usually quite fast at 7 days or less to most EU locations and 7-14 days to the US.
All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes. MIL cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.
MIL can also not be held liable in the unlikely event local customs officials decide to hold or confiscate items for any reason.
Please note that all EU orders will be shipped from either London or Berlin to avoid any potential VAT issues which can arise with shipments from a MIL location outside the EU.
For more information regarding shipping options please feel free to contact us for advice.